Middletown Public Schools                                                                      

COMPUTER/NETWORK TECHNICIAN I

JOB GOAL:

 

To install, configure, troubleshoot and repair computer and network hardware, software and peripherals and to assist the Network Administrator.

 

RESPONSIBILITIES:

 

Responsibilities include, but are not limited to, the following:

 

1.      Responds to user inquiries concerning system operation and diagnosis system hardware, software, and operator problems; collects information about problem and leads user through diagnostic procedures to determine source of error; determines whether problem is caused by hardware or software.

2.       Installs computer systems, software, and peripheral equipment.

3.      Loads district approved software and operating systems onto computer systems.

4.      Verifies correct system operations.

5.       Directs users in proper operation of hardware, software, and equipment.

6.       Coordinates maintenance activities with other information systems groups.

7.      Communicates clearly and concisely in written or oral form to provide status, updates, and/or completion information to users.

8.       Refers major hardware problems to Network Administrator for correction.

9.      Answers, evaluates, and prioritizes incoming email, telephone, voice mail, and in-person requests for assistance from users experiencing problems with software and computer-related problems (while following technology request / work order policy and protocol).

10.      Analyzes and evaluates hardware/ software/ network/ website issues and makes recommendations to reduce problems/ improve efficiency/ improve productivity.

11.     Tests software and hardware to evaluate ease of use and whether product will aid user in performing work; researches/ evaluates equipment for procurement or deployment.

12.     Assists in writing or revision of user training manuals and procedures; assists in development of training materials such as exercises and visual displays for implementation.

13.      Must be able to frequently lift, move and/or carry up to 45 pounds of equipment (monitors, computer towers, etc.) without assistance.

14.      Performs other related duties as assigned by immediate supervisor or other management as needed to keep the network operational.

15.      Provide backup support to Help Desk in answering help desk line and assisting students, faculty, and staff in the use of technology resources.  This will include use of the Internet, e-mail, available software, and audiovisual equipment.  Assist co-workers providing these tasks to students, faculty, and staff when necessary.

16.     Help the IT Clerk with maintenance of all department databases.  These databases include, but are not limited to, the following:  Software Licenses,   Audio Visual Equipment, Asset Inventory, Small Parts Inventory, Vendor Contact Information  

17.      Perform all other duties as assigned.

18.     Additional Responsibilities may include:

·         Audio Visual and Telephone Equipment and Systems

·         Technical Skills in the Area of Technology and Audio Visual

·         Providing Documentation of Configurations

 

MINIMUM REQUIREMENTS:

 

·         To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

·         Current in-depth knowledge of Microsoft network directory structure, group policy management, Altiris, Microsoft Windows 7/Windows 8, Microsoft Office Suite as well as Google Products is required and three (3) years working as help desk/technical support/ computer technician in computer field with demonstrated increased levels of responsibility preferred.

·         Degree in related field strongly preferred.  

·         Comp TIA A+ Certification preferred.

·         Additional qualifications include: Attention to Detail, Organization, Ability to Work as A Cooperative Member of a Team, Show Initiative, Creativity, and Innovation, Willingness to Learn New Initiatives, Dependable and Flexible, Time Management Skills, Interpersonal Communication Skills, Ability to Dealing with Conflict, Decision Making & Problem-Solving Abilities, Professional Attitude & Demeanor, Able to Empower Users. 

·         Valid Driver’s License

 

1^st Reading – May 21, 2015

2^nd Reading and Approval – June 22, 2015